Last updated: 01/08/2025

Thank you for shopping at Zahra oil. We’re committed to delivering your order in a timely and reliable manner. This Shipping & Delivery Policy outlines the terms and conditions that govern the shipment of products purchased from our online store: www.alzahraoil.com.

1. Shipping Locations

We currently ship to all Emirates within the United Arab Emirates (UAE). International shipping is not available at the moment.

2. Shipping Timeframes

  • Standard Delivery (Within UAE):
    Orders are typically processed within 1–2 business days. Delivery usually takes 1–3 business days depending on the location.

  • Orders Placed on Weekends or Holidays:
    Orders placed on Fridays or public holidays will be processed on the next business day.

3. Shipping Charges

  • Flat Rate:   35 AED will be applied at checkout.

4. Order Tracking

Once your order has been dispatched, you will receive an email confirmation with tracking details. You can also log in to your account to check your order status.

5. Delivery Delays

While we strive to deliver your orders on time, delays may occasionally occur due to:

  • Weather conditions.
  • Logistics issues with third-party couriers.
  • Peak shopping periods (e.g., holidays, sales).

If your order is delayed, our customer support team will notify you and keep you updated.

6. Incorrect Address or Failed Delivery

Please ensure that your delivery address and contact information are accurate at the time of order. In the event of:

  • Incorrect address entry
  • Inaccessible delivery location
  • Repeated failed delivery attempts We may cancel the order or request additional delivery fees for reshipping.

7. Damaged or Missing Items

If your package arrives damaged or with missing items:

  • Contact us within 48 hours of receiving your order.
  • Email: info@alzahraoil.com
  • Phone: +(971) 50 2599 555 

Please include photos of the package and contents so we can resolve the issue promptly.

8. Contact Us

If you have any questions regarding your shipment, feel free to contact our customer care team:

  • Address: Villa 19, Al Warqa’a 4, Dubai, United Arab Emirates
  • Phone: +(971) 50 2599 555
  • Email: info@alzahraoil.com